Privacy Policy

Information We Collect

Personal Data: We may collect personally identifiable information, such as your name, email address, and payment information when you register for an account or make a purchase.

Usage Data: We may collect information on how the service is accessed and used, including your IP address, browser type, operating system, the pages you visit, and the time and date of your visit.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information.

Printer Data: Printers you connect report their status, temperatures, progress, and errors to Printago so we can show them to you and keep a history of each print. When you enable cameras, camera snapshots, timelapses, and the camera frames attached to an AI failure alert are stored as part of that print history. This data is visible only to the members of your organization, is kept until you delete the print or close your account, and is not used to train models or shared with anyone unless you explicitly opt in to a program that says so.

AI Failure Detection: When you turn on AI failure detection, Printago Fuse sends camera frames directly to the detector you choose: a detector you run on your own network, or Printago's hosted detection service, which processes the frames only to detect print failures. Printago only receives the frames for an alert the detector raised.

Opt-In Data

Users may elect to log in to their Bambu Labs account or other third-party accounts (such as Etsy, Amazon, eBay, TikTok Shop, OctoPrint / Klipper installations, etc.) through our site. When you opt-in to these integrations:

Credential Storage: Your login credentials are stored securely using industry-standard encryption and security practices.

Data Usage: The data accessed from these third-party accounts will be used solely to provide and enhance the functionality of our services.

Data Privacy: Opt-in data is never sold or shared with third parties.

Phone Number: Users may opt-in to provide their phone number for future SMS notifications. This information will be used exclusively for this purpose.

TikTok Shop

When you connect a TikTok Shop, Printago accesses your shop and order information through the TikTok Shop API to import orders for fulfillment. This includes order details and limited buyer information (name and shipping country or region).

Data Minimization: Printago does not collect or store buyer phone numbers or postal codes from TikTok Shop.

Data Usage: This data is used solely to fulfill your orders. It is never sold, shared with third parties, or used for advertising, and it is deleted when you disconnect the integration or on request.

Token Security: TikTok Shop access tokens are stored encrypted and are revoked automatically when you deauthorize the app.

How We Use Your Information

We use the information we collect to provide and maintain the service, manage your account, process transactions, communicate with you, send promotional information, monitor analytics, and address technical issues.

Sharing Your Information

We do not sell, trade, or rent your personal data to others. Information may be shared with service providers and when legally required.

Service Providers: We use Google Cloud and Firebase for hosting and sign-in, Stripe for payments, Loops for email, PostHog for product analytics, and Rewardful for our referral program. Each one processes personal data only to provide its service to us.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal data only for as long as necessary to provide the service, comply with our legal obligations, resolve disputes, and enforce our agreements. When you close your account or disconnect an integration, we delete the associated data, except for the records below.

Backups and Logs: Encrypted database backups and system logs expire within 30 days. Backups are used only to recover from a disaster, and if one is ever restored, data deleted since it was taken is deleted again before the restored data is used.

Email and Analytics: Your contact record with our email provider and your profile in our product analytics are removed within 30 days of your account being deleted.

Billing Records: Invoices and payment records are kept by Stripe for as long as tax and accounting law requires. We keep them to meet that legal obligation.

Deletion Records: When an account is deleted we keep a record of the deletion: the organization name, who requested it and their email address, and when it ran. It holds no other account data. We keep it, on the basis of our legitimate interest, to show that the deletion was carried out, to make sure deleted data is never restored from a backup, and to respond to any legal claim about it, and only for as long as we may need it for those purposes.

Your Data Protection Rights

You have the right to access, rectification, erasure, restriction of processing, data portability, and objection regarding your personal data.

Account owners can delete their account at any time from Settings in the app. To make any other request, email support@printago.io from the email address on your account. We confirm requests with that address before acting on them, reply within one month, and confirm in writing once a request is complete.

California Privacy Rights

If you are a California resident, you have the right to know what personal information we collect, to request its deletion, and to opt out of its sale. Printago does not sell your personal information, and we do not discriminate against you for exercising any of these rights.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Last Updated: November 7, 2026.

Data Residency

Printago's data is hosted by a leading global cloud services provider, with data currently residing within the United States.

Contact Us

If you have any questions about this Privacy Policy, please contact us at matt@printago.io or find us on Discord per links on our website.