Question 1

Why production slots instead of per-printer pricing?

Accepted Answer

Per-printer pricing penalizes growth. Production slots measure actual concurrent automation. Connect as many printers as you want and only pay for the throughput you use.

Question 2

Do I have to assign slots to specific printers?

Accepted Answer

No. Slots are dynamic and are not tied to any specific printer. When a job is ready, Printago automatically grabs the next available printer across your entire fleet. You never have to manually assign or manage which printer gets which slot.

Question 3

What if I use a printer outside of Printago?

Accepted Answer

That's totally fine. Printing directly from your printer's interface, SD card, or another tool does not count against your production slots. Slots only measure jobs actively managed and automated through Printago.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through Stripe, including Visa, Mastercard, and American Express.

Question 5

How does Printago keep my data secure?

Accepted Answer

All data is encrypted in transit and at rest. We use industry-standard security practices and host on Google Cloud Platform. Learn more on our Trust & Security page.

Question 6

What printers are compatible?

Accepted Answer

Printago supports Bambu Lab (cloud and LAN), Klipper, and Prusa printers. Connect unlimited printers on any plan.

Question 7

Can I change my plan anytime?

Accepted Answer

Yes. Upgrades (adding slots or switching to annual) take effect immediately. Downgrades and switches from annual to monthly take effect at the end of your current billing term.

Question 8

How does team pricing work?

Accepted Answer

Team members are free. Add unlimited operators, viewers, and part managers at no extra cost. Only production slots are billed.

Question 9

Can I get a consultation?

Accepted Answer

Yes. Reach out to support@printago.io for a walkthrough of how Printago fits your workflow. We are happy to help you evaluate the platform.

Question 10

Do you support ITAR or GovCloud requirements?

Accepted Answer

Not currently. If you have compliance requirements, contact us to discuss your needs and timeline.

Pay for Throughput, Not Printers

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